RETURN, WITHDRAWAL & CLAIM

RETURN & WITHDRAWAL

PRIVATE CUSTOMERS
As a consumer, you have a 14-day right of withdrawal from the day you receive your order.

Go to the withdrawal form >>

Return conditions:

• The item must be returned in its original condition, with all tags and packaging intact.
• For hygiene reasons, earrings with broken or missing seals cannot be returned. If you would like your earrings sealed, please leave a note in the comment field when placing your order, otherwise, they will be delivered unsealed.
• The consumer is responsible for the return shipment until it has reached our warehouse.
• Unfortunately, we cannot process or approve returns sent to a service point.
• Refunds will be issued to the original payment method within 14 days after the return has been approved. All shipping and return shipping costs will be deducted from the refund amount.
• Shipping cost Sweden 79 SEK / Denmark 110 SEK / Finland 150 SEK (incl. VAT).
• Return shipping cost Sweden 79 SEK / Denmark 110 SEK / Finland 150 SEK (incl. VAT).

Return instructions:

• Complete the enclosed return form.
• Carefully pack the item together with all tags, packaging, and the return form. You may reuse the original postal packaging if possible.
• Attach the enclosed return shipping label to the parcel.
• Drop off the parcel at your nearest PostNord service point.

Please contact us at info@geminibyhelen.com if you have any questions, or if any return documents are missing.

CLAIM

PRIVATE CUSTOMERS
As a consumer, you have a 3-year right to make a claim for goods with manufacturing defects. The right to make a claim does not cover normal wear and tear or accidental damage.

Please contact us at info@geminibyhelen.com to submit a claim.


RETAILERS
As a retailer, you have a 7-day right to make a claim for goods with manufacturing defects. The right to make a claim does not cover normal wear and tear or accidental damage.

Claim instructions:

• Inform your sales representative that you have a claim for collection during their next visit.
• Indicate the defect on the GEMINI label.
• Keep the claimed item until it has been collected by your sales representative.

A credit will be issued once the claim has been approved.